Description
Our goal at Future Memories is to make gift-giving more creative and meaningful. We try to heighten your gift-giving experience by offering a wide assortment of unique gifts. Each and every product has been carefully selected so that shopping for the "perfect gift" will be a choice and not a hunt.

Future Memories has been in business since 1994. Since that time, we have received many touching and exuberant thank you letters from our customers. It is especially rewarding for us to hear what happens AFTER we ship out your purchase.

Making your friends or loved ones feel special is what Future Memories products are all about. We know there are many gift web sites for you to choose to visit. It is with this in mind, that we are determined to offer a wide selection of truly unique gifts that you won't find anywhere else. Or as we like to say....gift-giving made personal!
 
Tax Policy
New York residents are subject to sales tax.
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We strive to ensure that you have an easy and pleasant shopping experience with us. Our products are carefully chosen to meet strict quality guidelines and our friendly customer service will do everything possible to make sure you are a satisfied customer! However, if you are not satisfied, you may exchange or return your purchase for the selling price of the product by following the return guidelines listed below.

Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted. We recommend that any returns you send to us be fully insured and via a carrier that provides tracking information. In the event that a returned package is lost or damaged during shipment back to our company, we will not be able to refund you. Instead, you will need to contact the shipping courier that you selected and file an insurance claim. All refunds will be made to the person/credit card that made the original purchase. Some return exceptions to this policy may apply. All returns or exchanges must be made within 30 days of receipt. Please allow up to 2 weeks for refunds to be processed. Please note: Items by the manufacturer Berchet may not be returned unless defective.

Returning Defective Items:

All damaged items must be reported within 5 days of the receipt of the item so that the damaged claim may be filed with our shipping courier.

Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.

Returning Non-Defective items:

Future Memories, Inc. will not refund your purchase if the item returned is not in resalable condition.

Please call for a Return Merchandise Authorization number before sending back any item. Unauthorized returns will not be accepted.

All approved non-defective returns will be subject to a 15% restocking fee.

All approved non-defective Gift Basket returns will be subject to a 20% restocking fee.

Return shipping is the responsibility of the customer. Shipping & Handling Fees are not refundable.

Any non-defective orders that are refused or marked "return to sender" will have freight charges deducted from your return. Orders should be returned via Ground service. Express return shipping fees will NOT be reimbursed.

Personalized items, personal care products, and bulk orders cannot be returned.

Please note that opened puzzles cannot be returned.

If your original purchase qualified for FREE shipping and you choose to return any part of your order, you will still be responsible to pay for all shipping costs that were originally incurred to ship your order. If a FREE shipping order is refused or deemed Return To Sender, you will also be responsible for the return shipping fee. These shipping amounts will be deducted from your refund.

Costume Return Policy:

Please call for a Return Merchandise Authorization number and return instructions before sending back any item. Unauthorized returns will not be accepted.

Costumes may be returned/exchanged within 30 days of receipt if they are in new, unused condition. Costumes purchased between October 1st and October 31st cannot be returned. Exchanges are permissible for a different size with a 10% restocking fee. Costume returns are subject to a 20% restocking fee.

Costumes to be exchanged due to incorrect size must be in new, unused, resalable condition with original packing.

Costume styles are subject to change without notice, due to manufacturer's production. These changes, no matter how slight, are beyond our control. We apologize for any inconvenience this may cause. The Manufacturers do not always notify us of these variations. We will reflect any changes to the costumes in the website descriptions and images as soon as we become aware of them. Thank you for your understanding with this issue.

No returns or exchanges on shoes, masks, hats, costumes with hats, bodysuits, costumes with masks, make up, wigs, facial hair, mascot costumes, props and attachable hair pieces.

Santa and Christmas related costumes may not be returned after 12/25.
Tel: 1-800-660-0566
Hours: 9am – 5pm EST
Email: customerservice2@futurememories.com

Mailing Address:
47-16 Austell Place, 4th Floor
Long Island City, NY 11101